Cross-border care : 10 patient errors - CUTIS LAXA INTERNATIONALE

European Commission publishes 10 patient errors in cross-border care

This follows the European Commission’s recent report on cross-border care, which showed that there is still room for improvement in patient awareness of the existence of cross-border care and especially of national contact points. This top 10 includes:

Not being informed on their rights to treatment abroad under EU law
Not planning their trip thoroughly
Leaving without prior authorisation
Not being informed on the financial implications
Traveling without first contacting the National Contact Point
Traveling without the transfer of medical records
Not taking possible language barriers into consideration
Not arranging suitable medical follow-up
Not presenting the required documentation needed to obtain reimbursement
Not being informed on where and how to file a complaint