Cross-border care : 10 patient errors
European Commission publishes 10 patient errors in cross-border care
This follows the European Commission’s recent report on cross-border care, which showed that there is still room for improvement in patient awareness of the existence of cross-border care and especially of national contact points. This top 10 includes:
- Not being informed on their rights to treatment abroad under EU law
- Not planning their trip thoroughly
- Leaving without prior authorisation
- Not being informed on the financial implications
- Traveling without first contacting the National Contact Point
- Traveling without the transfer of medical records
- Not taking possible language barriers into consideration
- Not arranging suitable medical follow-up
- Not presenting the required documentation needed to obtain reimbursement
- Not being informed on where and how to file a complaint
(© Orphanews 2018.12.04)